Since computers have become a commonplace tool at every level of the work environment – and not just for secretaries and geeks anymore – actual work productivity has gone down.
This is partly due to the downtime of servers and the learning curve of staff on software upgrades and/or changes.
Partly also because of the way in which computers can automate work – with email having replaced the business letter in Europe and the telephone call in North America.
Information and how we manage it – from what to manage to how best to manage it for recall, retention and building the readable corporate memory.
Basically, documenting the people who did the work and how.
A technical skill becomes an administrative task as technology changes.
so. what we consider to be work has also shifted
I like to joke that it’s Fed Ex that ruined society everyone was fine with 6 to 8 weeks delivery, then they had to make it all overnight but really…… the guy who founded Fed Ex lived down the street … Continue reading